Refund and Return Policy

REFUND AND EXCHANGE  POLICY 

We want you to love every purchase. That is why we offer a 7-day exchange policy. We try our best to ensure product quality and accuracy, but sometimes mistakes happen and we sincerely apologize in advance if/ when it happens.  If either of these rare occurrences happens to you, please take a clear photo of the item(s) and email it to us, along with your order number to sales@codexpress.ph. Once we receive your email and verify the issue, we will get a replacement sent to you right away. 

Please choose wisely, as we do not offer returns and refunds for change of mind. We will, however, exchange items provided we are notified within 7 days after receipt of the item.

ORDER NOT RECEIVED

If your item has not arrived within 20 days after you placed your order, please contact our support team and we will promptly take care of you.  

Please note, for orders shipped to the wrong address due to an inputting error when the order was placed and for missed parcels, the customer must cover the cost of ordering replacement items so please be very careful when entering the shipping address. 

FOR OUR JEWELRY

We guarantee you will be completely thrilled with the value and quality of the jewelry you purchase from COD Express.
COD Express strives for 100% satisfaction on all of your purchases.

For our Customized Jewelry, we will not accept any returns on all customized or personalized item.
There will be absolutely no refund or exchange on custom designed jewelry.

QUESTIONS?

Customer service is our #1 priority and we will do whatever we can to take care of you. We greatly value and appreciate your business. If you have any questions, feedback, testimonials, or suggestions, or you just want to say ‘hello’, please contact us at sales@codexpress.ph

0